Case Study
Streamlining Locum Tenens Staffing: Case Study in Healthcare Optimization
Introduction
Industry: Healthcare, Locum Tenen
Demographics: The company is a healthcare provider specializing in serving locum tenens (traveling doctors) and healthcare professionals. They resource over 100 healthcare professionals ranging from anesthesiologists to CRNAs. Their client base includes hospitals, surgical centers, and healthcare facilities. Primarily operating in the US Southeast Region, the company has been operating since 2001 and headquartered in Texas.
Challenges
The healthcare provider sought Bilflo’s assistance due to challenges with their current back-office solution, particularly in managing the complex time collection needs of their locum tenens business. Their existing ATS platform, Bullhorn, recommended Bilflo for its specialization in the following areas:
Their main challenges included:
- Time collection requires multiple pay and bill rates.: Accurately capturing time, especially with complex hours, and generating detailed reports for business intelligence posed significant obstacles. Ex. on-call hours, pager hours, weekend hours, etc,
- User-Friendly Time Tracker for Doctors: Need a time collection app designed with simplicity and intuitiveness in mind, making it effortless for doctors to use.
- Complex Billing Requirements: They required a system capable of handling various rate types (such as pager rates, over-call rates, and special rates) and per diem expenses to be billed accurately to their clients.
Bilflo's Solutions
Bilflo offered comprehensive solutions tailored to the specific needs to this healthcare provider:
- Multi-rate Time Card: Bilflo’s multi-rate time card feature enables the healthcare provider to manage various billing rates efficiently, including pager rate, over-call rate, special rate, and expenses on per diem.
- Custom Invoice and Payroll Export: Bilflo provides custom invoice and payroll export functionalities to streamline the healthcare provider’s billing and payment processes.
- Real-Time Business Intelligence (BI): Bilflo’s BI capabilities allow the healthcare provider to track pay and expenses accurately, facilitating collaboration with their accounting and payroll departments.
- Seamless Integration: Bilflo seamlessly integrates with the healthcare provider’s existing systems, such as Bullhorn ATS, ensuring smooth data flow and process synchronization.
Impact and Benefits
Implementing Bilflo’s solution is expected to have a significant impact on the healthcare provider’s operations, drawing on Bilflo’s successful track record in similar implementations:
- Improved Efficiency: By automating complex billing and payment processes, Bilflo is estimated to reduce the time spent on administrative tasks by 50%, allowing staff to focus more on patient care and revenue-generating activities. Additionally, transitioning from manual time collection methods to electronic systems is expected to enhance the contractor experience, eliminating the need for paper time cards and streamlining processes.
- Enhanced Accuracy: Bilflo’s real-time BI capabilities are projected to reduce billing errors by at least 20%, leading to over-billing savings and potential revenue loss due to inaccuracies.
- Faster Implementation: Bilflo’s quick implementation timeline of 30 days is expected to expedite the deployment of the solution within the healthcare provider’s organization, enabling them to start realizing the benefits sooner and minimizing any disruption to their operations during the transition.
Overall, partnering with Bilflo is anticipated to yield tangible benefits, including cost savings, improved operational efficiency, and a better experience for both staff and contractors.